Privacy policy

Data Controller

This Privacy Policy sets out the terms and conditions under which COSTA NOVA (a brand owned by GRESTEL – Produtos Cerâmicos SA, headquartered at Zona Industrial de Vagos, Lote 78, 3840-385 Vagos, Portugal, VAT number 504266098) processes the personal data provided by users when accessing and using the website www.costanova.com (hereinafter referred to as the “website”).

Music Exchange Ltd, headquartered at Claverton Road, M23 9ZA, Manchester, United Kingdom, VAT number GB 834867000, shares responsibility with COSTA NOVA for the processing of personal data. A contract exists between both parties to ensure full compliance with the terms and conditions established for the processing of personal data on this website. These terms and conditions can be consulted in the Terms and Conditions section.

Before using any of our services or functionalities, you should read this Privacy Policy.

At GRESTEL (COSTA NOVA), we are committed to protecting the data and privacy of all our users. As part of our commitment to providing the best possible service, we determine the purposes and means by which your personal data is processed, including security measures, in accordance with the Portuguese General Data Protection Regulation (GDPR).

By using our website, whenever you provide us with personal information such as your first name, surname, telephone number, email address, billing or shipping address, device type, credit or debit card number, etc. (hereinafter referred to as “personal data”), you will be subject to this Privacy Policy. Your personal data will be collected and processed in the same way and may be used for commercial purposes such as order processing, information about our products, services, promotional or advertising campaigns.

GRESTEL (COSTA NOVA) ensures that personal data is processed in Portugal, in accordance with Regulation (EU) 2016/679 (GDPR) and/or any legislation regulating, supplementing, or replacing said regulation.

Personal Data Provided on the Website

You (the user) guarantee that the personal data provided on this website is true and accurate. If you provide us with personal data of third parties, it is your responsibility to ensure that you have informed them and obtained their consent for such data to be provided for the purposes indicated in this Privacy Policy.

Personal data relating to individuals under 18 years of age will not be considered.

We will never request information regarding philosophical or political beliefs, party or trade union affiliation, religious convictions, private life, racial or ethnic origin, or data concerning health and sexual life, including genetic data.

You have the right to the protection of your personal data, including the exercise of the legally established rights of access, rectification, objection, restriction, erasure (“right to be forgotten”), complaint, and portability. To exercise these rights, you should contact us at: costanovauk@costanova.com

Controller of Personal Data

As the controller of personal data, GRESTEL (COSTA NOVA) determines the purposes and means by which your data is processed, including all security measures. It also guarantees that data collected is lawfully processed in Portugal and in line with best practices.

Data Collected

Personal data is collected and processed by GRESTEL (COSTA NOVA) exclusively for purposes related to the use of the website, its services, and product purchases, namely to:

  • Manage your registration as a website user. The data will be used to identify you as a user and allow access to available features, products, and services.
  • Fulfil, develop, and execute the purchase contract for acquired products or any other contract through the website.
  • Personalize our services, e.g., through the creation and sharing of wishlists.
  • Contact you via email, SMS, or equivalent means regarding information related to products, services, website functionalities, or contracted services.
  • Manage requests made through customer support channels, as well as monitor the quality of the service provided.

Non-Disclosure of Personal Data

Your data will not be disclosed to third parties for purposes not permitted by law or without your explicit consent. It may only be disclosed to third parties when strictly necessary to:

  • Carry out electronic payments with credit/debit cards.
  • Process product sales.
  • Ship products to the address provided.
  • Collect payments for orders.
  • Process product returns.

Security Measures

GRESTEL (COSTA NOVA) has adopted appropriate security measures to protect the personal data collected. However, we recommend that you use protective software such as updated antivirus programs, and that your browser adopts adequate measures to ensure secure data transmission over the network.

Use of Cookies

GRESTEL (COSTA NOVA) uses automatic data collection systems such as cookies. A “cookie” is a file sent to the user’s hard drive. Although cookies do not contain intelligible information, they allow users to be linked to the personal information they provide. Cookies are processed solely by GRESTEL (COSTA NOVA), anonymously and in aggregate form, to optimize services and the website, as well as to personalize web pages.

Confidentiality

GRESTEL (COSTA NOVA) undertakes to respect the confidentiality of your personal data and guarantee the exercise of your rights. You may exercise these rights by contacting us at: costanovauk@costanova.com, stating the reason for your request.

Klarna

To offer Klarna payment methods, we may share your personal data (contact and order details) with Klarna so that they can assess your eligibility for their payment options and tailor them to your profile.

Data is processed in accordance with Klarna’s privacy policy.

Intellectual Property

All content (images, texts, videos, documents, company names, and logos) displayed on this website is the exclusive property of GRESTEL (COSTA NOVA) and is protected by copyright and intellectual property laws.

Any use or reproduction, in whole or in part, of this website and/or its content without prior written authorization from GRESTEL (COSTA NOVA) is strictly prohibited.